Privacy Policy

Last updated: October 16, 2025

At The Plant Alchemy ("we", "our", or "us"), accessible through https://theplantalchemy.com/, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, explore our offerings, register for our courses, make purchases or communicate with us.

By using our website, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you interact with our website.

a. Personal Information

Depending on how you interact with us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address, where applicable
• Account and registration details
• Information you provide when contacting us or enquiring about our courses and services.

b. Transaction Information

When you make a purchase or register for a course, we may collect relevant transaction details, such as:

• Order or booking details
• Purchased products or courses
• Transaction date and amount
• Payment status and transaction reference.

Payment card details and other sensitive payment credentials, where applicable, are generally processed by third-party payment providers and are not intended to be stored directly by us.

c. Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and time spent on the website
• Referring website or source
• Cookies and similar tracking technologies.

2. How We Use Your Information

We may use the information collected for the following purposes:

• To process orders, registrations and payments.
• To provide access to our courses, products and services.
• To respond to enquiries, feedback and customer support requests.
• To communicate important updates regarding purchases, registrations and services.
• To improve our website, offerings and overall customer experience.
• To understand website traffic, visitor behaviour and user preferences.
• To send promotional communications, newsletters and updates where permitted by applicable law.
• To prevent fraudulent transactions, unauthorised access and misuse of our website.
• To comply with applicable legal and regulatory requirements.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our website.

These technologies may be used to:

• Remember user preferences.
• Maintain website functionality.
• Analyse website traffic and performance.
• Measure the effectiveness of marketing activities.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.

4. Sharing of Information

We do not sell your personal information.

However, we may share relevant information with trusted third parties when necessary to operate our business and provide our services. These may include:

• Payment service providers: To facilitate and process transactions.
• Website hosting and technology providers: To maintain website infrastructure, functionality and security.
• Analytics and marketing providers: To understand website performance and measure marketing activities.
• Communication service providers: To facilitate emails, notifications and customer support.
• Professional advisers: Such as legal, accounting and compliance professionals, where necessary.

We may also disclose information when required by law, a court order or a lawful request from an authorised government authority.

Third-party service providers are expected to handle information in accordance with applicable contractual and legal obligations.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing our services, maintaining business records, resolving disputes and meeting applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically is completely secure. While we make reasonable efforts to safeguard your information, we cannot guarantee absolute security.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

These third parties operate independently and may have their own privacy policies and data-handling practices. We are not responsible for the privacy practices, content or security of external websites.

We encourage you to review the privacy policies of any third-party services you access.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, where legally permissible.
• Withdraw consent where processing is based on your consent.
• Opt out of promotional communications.
• Raise concerns or submit complaints regarding the handling of your personal information.

You may exercise these rights by contacting us using the details provided below. We may need to verify your identity before processing certain requests.

9. Marketing Communications

We may occasionally send you information about our courses, offerings, events, updates and other relevant communications, where permitted by applicable law.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

Please note that you may still receive essential transactional or service-related communications.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization where required by law.

If we become aware that we have inadvertently collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable legal requirements.

Any updates will be published on this page, along with the revised date. We encourage visitors to review this page periodically.

12. Refund & Cancellation Policy

At Plant Alchemy, our courses involve advance planning, limited seats, ingredient procurement, faculty scheduling, and other operational commitments. For this reason, all course fees are non-refundable once a booking has been confirmed.

Cancellation & Credit Notes

If you are unable to attend the course and wish to cancel your registration, a credit note may be issued only when the cancellation request is made at least 30 days before the scheduled course commencement date.

• The credit note will be equivalent to the eligible course fee paid.
• The credit note can be used towards a future Plant Alchemy course or workshop.
• Credit notes are subject to course availability and cannot be exchanged for cash or refunded.
• Cancellation requests made less than 30 days before the course commencement date are not eligible for a credit note or refund.

Transfer of Registration

If you are unable to attend, you may request to transfer your registration to another participant, subject to prior approval from Plant Alchemy. The request must be made in writing and sufficiently in advance of the course commencement date.

Course Changes or Cancellation by Plant Alchemy

In the unlikely event that Plant Alchemy needs to cancel or substantially reschedule a course, registered participants will be informed and appropriate options will be communicated on a case-by-case basis.

By completing your registration and payment, you acknowledge and agree to the terms of this Refund & Cancellation Policy.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

The Plant Alchemy
Website: https://theplantalchemy.com/
Email: plantalchemygoa@gmail.com
Phone Number: +91 9309183475
Address: Sohum, Pernem Road, Korgaon, Goa 403524

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable timeframe.